Progressive Components
  • 26-May-2017 to 31-Jul-2017 (CST)
  • Wauconda, IL, USA
  • Full Time
  • Progressive Components

Progressive Components has a great opportunity for the right candidate for a Product Support Administrator in the Wauconda office. The position will participate in customer and supplier communications for product returns, from issuing call tags to performing light inspections on products. In addition, this position will support the development of new products by providing data entry in spreadsheets for cost analysis, statistics, part comparisons, and related materials.

 

 

Product Support Administrator

 

 

Responsibilities:

  • Supports product lines by routing/entering data into logs. Also, participates in report generation and data integrity verification tasks.
  • Supports the Operational Teams by providing data via spreadsheets or reporting for tasks including, but not limited to, supplier meetings, product audits, supplier reporting, pricing reviews, and product analysis. Also, supports with documentation for audits, calibration, and supplier surveys.
  • Coordinates all Return Authorizations for customers, monitors inbound product returns, and updates cases in CRM. Keys customer replacement orders and adjusts inventory within the system.
  • Provides back up support to the Warehouse for packaging, picking, and other duties when requested.

Requirements:

  • Associate's degree or equivalent combination of education and experience.                 
  • 3+ years of administrative/clerical support                                               
  • 3+ years of MS Office Skills (Word, Excel, and Outlook)                           
  • Ability to read and understand technical information and specifications preferred, but not required                                 
  • Strong verbal and written communication is required
Progressive Components
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